Customer Success Manager
Location: Remote
Employment Type: Full-Time
About Scrumban.ai
Scrumban.ai is at the forefront of Agile transformation, helping businesses thrive in the digital age. We specialize in delivering tailored solutions that drive growth, enhance customer experiences, and optimize operations. As we continue to expand our reach, we are looking for a dedicated Customer Success Manager to join our team and ensure our clients achieve their goals through our innovative solutions.
Job Summary
Are you passionate about building strong client relationships and ensuring customer satisfaction? Do you have a proven track record of driving customer success and retention in a digital or Agile-focused environment? If so, Scrumban.ai is looking for you! We are seeking a Customer Success Manager with 5 years of experience to lead our client success initiatives, drive engagement, and ensure that our clients maximize the value of our solutions.
Key Responsibilities
- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and setting them up for success with our solutions.
- Relationship Management: Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact and trusted advisor.
- Customer Advocacy: Understand client needs and objectives, advocating for their success within the company and ensuring our solutions align with their business goals.
- Retention and Growth: Drive customer retention and identify opportunities for account growth by understanding client challenges and recommending additional services or solutions.
- Performance Monitoring: Regularly monitor client performance and satisfaction, providing insights and recommendations to enhance their experience and outcomes.
- Problem Solving: Proactively identify and resolve any issues or challenges clients may face, ensuring a positive and successful experience with our products and services.
- Collaboration: Work closely with the sales, product, and support teams to ensure a cohesive approach to client success and satisfaction.
- Training and Support: Provide ongoing training, support, and best practices to clients, ensuring they are fully equipped to leverage our solutions effectively.
Qualifications
- Experience: 5+ years of experience in customer success, account management, or a related role, preferably in a digital, SaaS, or Agile environment.
- Skills: Strong communication, problem-solving, and relationship-building skills with the ability to manage multiple clients and projects simultaneously.
- Knowledge: Familiarity with Agile methodologies, digital transformation strategies, and customer success best practices.
- Proactive Mindset: A proactive approach to client management, with a focus on anticipating needs and delivering exceptional service.
- Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
What We Offer
- Competitive Salary: A competitive compensation package that reflects your skills and experience.
- Flexible Work Environment: Work remotely with the flexibility to manage your own schedule.
- Professional Growth: Opportunities for career development and growth within a dynamic and innovative company.
- Impactful Work: Play a key role in ensuring the success of our clients and contributing to the overall growth of Scrumban.ai.
How to Apply
If you’re passionate about driving customer success and want to be part of a team that’s transforming businesses through Agile solutions, we’d love to hear from you. Apply now by sending your resume and cover letter to [email address]. Join Scrumban.ai and help us lead the future of Agile transformation.
